Refund And Returns Policy

At Talon Tools USA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund and returns policy that ensures your peace of mind.

Our policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging to ensure safe transportation.

Please note that certain items, such as personalized or custom-made products, may not be eligible for a return unless they are defective or damaged upon arrival.

  • To initiate a return, please visit our website and navigate to the “Returns” page.
  • Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
  • If your return is approved, we will provide you with further instructions on how to proceed with the return process.

Any shipping costs associated with the return will be the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Please keep in mind that refunds may take some time to process. Once your return is received and approved, we will initiate the refund to your original method of payment. The time it takes for the refund to reflect in your account may depend on your bank or credit card company.

  • If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to reach out to our customer service team at [phone number] or by mail at 77 Triangle Drive.
  • Our team is available Monday to Friday from 9 am to 5 pm to assist you with any inquiries you may have.
  • Alternatively, you can also reach out to us through our online chat support on our website during business hours.
  • We value your feedback and will do our best to resolve any issues you may encounter.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately so that we can rectify the situation for you.

When contacting us, please provide your order number and a description of the issue along with any relevant photographs to assist us in providing a prompt resolution.


We understand that sometimes you may need to exchange an item for a different size, color, or model. If you wish to exchange your purchase, please follow our return process outlined above and indicate the desired exchange item in your return request.

Once your returned item is received and inspected, we will process the exchange and ship the new item to you as soon as possible, subject to availability.

Please note that any price differences between the original item and the exchange item will be charged or refunded accordingly.

If you have any questions about the exchange process or need assistance in selecting a new item, our customer service team is ready to help.


If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and provide you with a full refund.

Return Shipping

To return your product, please ensure it is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us safely.

Non-Refundable Items

Certain items are non-refundable, including gift cards, downloadable software, and clearance sale items. Please review the product description before making your purchase to ensure its return eligibility.

In the case of non-refundable items, it will be clearly stated on the product page or during the checkout process.

Late or Missing Refunds

If you haven’t received your refund within a reasonable period, we recommend checking your bank account again and contacting your credit card company. It may take some time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us, and we will be happy to assist you in resolving the issue.

Refunds that are delayed may be due to different processing times between banks or by other factors beyond our control. We appreciate your patience in such cases.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Policy Changes

Talon Tools USA reserves the right to update or modify this refund and returns policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly for any updates or changes.